Cancel your subscription

Updated September 21, 2026 · 1 min read

On this page

You can cancel your Essential subscription at any time. Your help center stays live until the end of the period you've paid for.

You need the Owner or Admin role.

Your Billing page shows that your plan won't renew. Everything keeps working until the end of your current billing period.

Supahelp doesn't have a free plan after the trial, so when your paid period ends:

What	What happens
Public Knowledge Base	Goes offline for customers
Public request form	Goes offline for customers
Admin portal	Your team can still sign in
Your content	Kept. Articles, requests, contacts, members, teams, and settings aren't deleted.
Custom domain	The connection is kept and works again when you upgrade. See Your custom domain after your plan ends.
Email support	Becomes read-only for a 30-day grace period. You can't send emails from requests.
AI credits	No new credits. Remaining credits don't carry over.

Before your period ends: reopen the Stripe billing portal from Manage billing and renew your subscription.
After it ends: go to Settings → Billing and select Upgrade to Essential. Your help center and request form come back online with your existing content.

If you think you've been charged in error, send us a request with your workspace name and invoice number.

Updated September 21, 2026 · 1 min read

On this page

You can cancel your Essential subscription at any time. Your help center stays live until the end of the period you've paid for.

You need the Owner or Admin role.

Your Billing page shows that your plan won't renew. Everything keeps working until the end of your current billing period.

Supahelp doesn't have a free plan after the trial, so when your paid period ends:

What	What happens
Public Knowledge Base	Goes offline for customers
Public request form	Goes offline for customers
Admin portal	Your team can still sign in
Your content	Kept. Articles, requests, contacts, members, teams, and settings aren't deleted.
Custom domain	The connection is kept and works again when you upgrade. See Your custom domain after your plan ends.
Email support	Becomes read-only for a 30-day grace period. You can't send emails from requests.
AI credits	No new credits. Remaining credits don't carry over.

Before your period ends: reopen the Stripe billing portal from Manage billing and renew your subscription.
After it ends: go to Settings → Billing and select Upgrade to Essential. Your help center and request form come back online with your existing content.

If you think you've been charged in error, send us a request with your workspace name and invoice number.