What is supahelp?

supahelp is a customer support platform built specifically for SaaS teams. It offers a searchable knowledge base on your own domain, custom request forms, and one place to manage support requests.

What you get

supahelp is built around 3 core parts:

Also, you can set up company support email so you can directly communicate to customer directly inside supahelp, embed to your custom domain like help.yourcompany.com, and cut your support time using AI features from traditional support process.

How it works

1. You write help articles in the Knowledge Base Editor and publish them to your Knowledge Base.

2. Customers visit your Knowledge Base and search or browse for an answer.

3. If they can't find one, they select Request for Help and fill in the request form.

4. The request lands in your Management platform queue, linked to the customer's contact record.

5. Your team assigns it, collaborates with internal comments, replies by email, and closes it when it's resolved.

Who supahelp is for

supahelp suits SaaS support teams, product teams, and operations teams who wants to provide self-service to the customer and handle requests more efficiently. Every plan includes unlimited users, unlimited articles, and unlimited help requests.

Next steps

• Create your account and workspace to get started.

• Follow the 10 minute setup checklist to publish your help center.

• Read Key concepts to learn the terms used throughout supahelp.