Tour of the admin portal

The admin portal is where your team runs Supahelp. This tour explains each area in the side navigation and what you can do there.

Side navigation

Requests

The Requests area shows every request for your active team. Use the views to see requests Assigned to me or Unassigned, search by request ID or title, and select Add request to log one manually. Select a request to open its details, answers, attachments, email conversation, internal comments, and activity.

Contacts

Contacts are the customers who have submitted requests or who your team has added. Open a contact to see their details and every request they've reported.

Request form Editor

The Request form Editor controls what customers are asked when they submit a request. Each request type (Bug report, Help, Feature request, Feedback) has its own set of questions and pages.

Knowledge Base Editor

The Knowledge Base Editor is where you build your Knowledge Base: create pages, arrange them in the navigation, keep drafts in Page storage, import existing content, style your site, and publish.

Settings

• Workspace: name, address, logo, and time zone

• Members: invite people and manage roles

• Teams: create teams, set team leads, and add product areas

• Billing: your plan, AI credits, and payment details

• Custom Domain: connect your own help center domain

• Email: connect a support email address

Team switcher

Requests belong to teams. If you're a member of more than one team, use the team switcher to change your active team. The Requests list only shows requests for the active team.

Notifications

The notification bell shows updates that need your attention, such as new requests, assignments, mentions in comments, email replies from customers, and import results.

Your profile

Open your profile from the bottom of the side navigation to update your name and details, manage your email signatures, or sign out.