Supported formats and import limits

Updated September 20, 2026 · 1 min read

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Use this reference to check whether your content can be imported before you start.

File uploads

Limit	Value
Supported file types	PDF, DOCX (Word), TXT
Files per import	Up to 10
PDF file size	Up to 5 MB
DOCX file size	Up to 5 MB
TXT file size	Up to 20 MB
Total size per import	Up to 100 MB
PDF length	Up to 25 pages
Page title length	First 120 characters of the file name

Formatting kept by source

Formatting	DOCX	Website URL	PDF	TXT
Paragraphs	Yes	Yes	Yes	Yes
Headings	Yes	Yes	No	No
Bulleted and numbered lists	Yes	Yes	No	No
Tables	Yes	Yes	No	No
Bold, italic, and links	Yes	Yes	No	No
Code blocks	No	Yes	No	Indented lines
Images	No	No	No	No

Files that can't be imported

Older Word files (.doc). Open them in Word or Google Docs and save as .docx.
Scanned or image-only PDFs. Supahelp needs selectable text. Export a text-based PDF, or use the original document.
Password-protected files. Remove the password first.
Empty files.
Text files that contain HTML markup or aren't saved as UTF-8 text.
Documents with too much text to import safely. Split them into smaller documents, one topic per file.

Website imports

One article per import
Public http:// or https:// addresses only
Rate limited to protect the sites you import from

Storage

Supahelp keeps the original source of each import. Each workspace can keep up to 1,000 import sources, up to 1 GB in total. If you see "Page storage is full", remove or archive content you no longer need, then try again.

Duplicate files

If you upload a file that's identical to one you've already imported, Supahelp marks it Already imported and doesn't create a second page.