Set up and verify email forwarding

Forwarding sends a copy of every email your support mailbox receives to Supahelp. Your mailbox keeps its own copy, so nothing changes for anyone reading it today.

Step 1: Copy your forwarding address

1. Go to Settings → Email.

2. Under Supahelp forwarding address, select Copy forwarding address.

This private address is unique to your workspace. Don't share it with customers.

Step 2: Set up forwarding in your mailbox

Select your provider in Show forwarding instructions for for detailed steps. In summary:

Google Workspace

1. Sign in to the Google Admin console at admin.google.com as an administrator.

2. Go to Menu → Apps → Google Workspace → Gmail → Routing.

3. Add a routing rule for your support address that sends a copy to the Supahelp forwarding address, and keep delivery to the original mailbox.

Google says routing changes can take up to 24 hours, but they usually apply sooner.

Microsoft 365

1. Sign in to the Microsoft 365 admin center at admin.microsoft.com as an Exchange administrator.

2. Go to Users → Active users, select your support mailbox, open Mail, then select Manage email forwarding.

3. Turn on forwarding to the Supahelp address and choose to keep a copy of forwarded emails.

If Microsoft blocks the external address, ask your administrator to allow automatic external forwarding for this mailbox.

Zoho Mail

Sign in to the Zoho Mail Admin Console, open the support mailbox's forwarding settings, and add the Supahelp address. Keep Delete Zoho Mail's copy turned off. Zoho asks for a verification code sent to the Supahelp address. Contact Supahelp support to get it.

cPanel

Sign in to cPanel, open Email → Forwarders, select Add Forwarder, and forward your support address to the Supahelp address. Keep the existing email account so it continues to receive its own copy.

Step 3: Verify forwarding

1. Back in Supahelp, select Send verification email.

2. Supahelp sends a test email to your support address. Your forwarding rule sends a copy back to Supahelp.

3. Wait a minute, then select Check forwarding status.

When it works, you'll see Forwarding verified. Your support email is active.

You don't need to open, reply to, or manually forward the verification email. Verification only checks that automatic forwarding works. The verification expires after 30 minutes. If it expires, send a new one.

If Supahelp is still waiting

• Check your forwarding rule is saved and turned on.

• Make sure the forwarding address was pasted exactly.

• Allow time for your provider to apply the rule, then select Resend verification email.