Roles and permissions

Updated September 21, 2026 · 1 min read

On this page

Every member of your workspace has a role. Roles control which parts of Supahelp a member can use and change.

The four roles

Role	Best for
Owner	The person accountable for the workspace, usually a founder or support lead
Admin	People who manage the workspace, team, and settings day to day
Editor	People who write and publish Knowledge Base content and handle requests
Member	People who work on requests

What each role can do

Permission	Owner	Admin	Editor	Member
View and work on requests and contacts	Yes	Yes	Yes	Yes
Edit, import, and publish the Knowledge Base	Yes	Yes	Yes	No
Edit and publish request workflows	Yes	Yes	No	No
Manage teams	Yes	Yes	No	No
Invite and manage members	Yes	Yes	No	No
Manage billing and plans	Yes	Yes	No	No
Connect a custom domain and support email	Yes	Yes	No	No
View the workspace audit history	Yes	Yes	No	No
Grant or remove the Owner role	Yes	No	No	No

Owners

A workspace can have more than one owner. Only owners can make someone else an owner or change an owner's role. Every workspace must always have at least one owner.

Choosing roles

Give people the lowest role that lets them do their job.
Make at least two people Owners or Admins, so you're never locked out of settings.
Use Editor for writers and product specialists who maintain help content.

Change someone's role

Owners and admins can change roles in Settings → Members. See Manage workspace members.

If you don't have access

If you open an area you don't have permission for, you'll see a message such as You don't have permission to access Site Editor. Ask a workspace owner or admin to change your role.