Notifications

Notifications tell you when something needs your attention, such as a new assignment, a mention, or a customer reply.

View notifications

Select the notifications bell in the admin portal. Unread notifications appear first. Select a notification to go to the related request or setting.

When there's nothing new, you'll see You're all caught up. Select Load older notifications to see earlier ones.

What you're notified about

Requests

• A new request arrives

• A request is assigned to you, or reassigned

• You're added as a primary follower

• A teammate mentions you in an internal comment

Email support

• A new request is created from an email

• A customer replies by email

• An email to a customer couldn't be delivered

Knowledge Base imports

• An import completes

• An import completes with issues

• An import fails

Custom domain

• Your custom domain has a problem and needs attention

• Your help center temporarily falls back to your Supahelp address

• Your custom domain recovers

• An ownership check is about to expire

• A domain replacement completes

Dismiss notifications

Open a notification to mark it as read, or dismiss notifications you don't need.

Tips

• Check notifications at the start and end of each day.

• Use @mentions in internal comments to get a specific teammate's attention.

• Keep yourself as primary follower on requests you care about but don't own.