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Help center Knowledge Base Build & OrganizeOrganize pages into topics

Organize pages into topics

Updated September 21, 2026 · 2 min read

On this page⌄

Create a topic
Add pages to a topic
Create subtopics
Reorder pages and topics
Rename or delete a topic
Each item appears once
Tips for good topics

Topics group related articles so customers can browse your Knowledge Base. In the Knowledge Base Editor, a topic is a folder in the navigation tree.

Create a topic

Open Knowledge Base Editor.
In the navigation panel, select Create navigation item.
Choose New folder.
Enter a Group name, such as "Billing".
Optionally, add a Group description. Customers see it on the topic's collection page.

Top-level folders appear automatically as cards under Browse topics on your home page.

Add pages to a topic

Drag a page onto the folder in the navigation tree, or
Create a new page and choose the folder as its location.

On this page

Create a topic
Add pages to a topic
Create subtopics
Reorder pages and topics
Rename or delete a topic
Each item appears once
Tips for good topics

To move a page from Page storage into a topic, select Move to Navigation and choose the folder.

Create subtopics

Drag a folder inside another folder to make it a subtopic. Subtopics are listed on their parent topic's collection page.

Keep nesting shallow. Two levels, topic and subtopic, is enough for almost every help center.

Reorder pages and topics

Drag items up or down in the navigation tree. You can also focus an item and use the arrow keys. The order you set is the order customers see in the sidebar and on collection pages.

Rename or delete a topic

To rename a topic, open its menu and select Rename, or edit the Group name.
To delete a topic, first move or delete the pages inside it. Then open its menu and select Delete empty group.

Each item appears once

A page or folder can only be in one place in the navigation. To show the same information in two topics, link to the article from the second topic instead of duplicating it.

Tips for good topics

Name topics the way customers think, such as "Billing" rather than "Revenue operations".
Aim for 3–15 articles per topic. Split big topics and merge tiny ones.
Put the most common tasks first in each topic.
Keep a Troubleshooting or FAQ topic for problems that don't fit anywhere else.