Work with the requests list

The Requests list is your team's queue. It shows every request for your active team, so you can see what's new, what's assigned to you, and what needs attention.

Open the list

In the admin portal, select Requests. The list shows requests for your active team. To see another team's requests, switch teams with the team switcher.

Choose a view

Use the assignment view to focus the list:

Tip: Check Unassigned at the start of each day so no request waits without an owner.

Search

Use Search requests to find a request by its request ID or title. Search stays within the active team.

Filter requests

Select Filters to narrow the list by:

• Status

• Severity

• Type

• Assignee

You can combine filters, and use them together with search. Select Clear all to remove every filter.

How the list is organized

Requests are grouped by status, from New to Archived, so you can see at a glance what's waiting and what's in progress. Each row shows the request ID, title, type, severity, assignee, and when it was created.

Select a request to open its details. To reassign a request quickly, change its assignee directly from the list.

Load more

The list loads requests in pages. Scroll to the bottom and select Load more to see older requests.

Add a request

Select Add request to log a request on a customer's behalf, for example after a phone call. See Create a request manually.

Empty states

• No requests yet.: your team hasn't received any requests. Share your request form or Knowledge Base to get started.

• No requests match this view.: try another view or clear your search.

• Select an active team to view requests.: choose a team in the team switcher.

Where requests come from