Manage request attachments
Updated September 21, 2026 · 1 min read
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Requests can include files from customers and from your team. This article explains where attachments appear and what you can do with them.
Types of attachments
Attachment | Added by | Where it appears |
Submitted attachments | The customer, through a File Upload question on your request form | Submitted attachments on the request |
Email attachments | The customer, attached to an email |
Preview and download
Select an attachment to preview it. Images, PDFs, and text files can be previewed in Supahelp. Select download to save a copy to your device.
If you see Unsupported preview media., download the file to open it.
Add an attachment to a comment
In Internal comments, select Attach a file.
Choose up to 10 files, each up to 25 MB.
Add your comment and save.
Accepted files are PDF, PNG, JPG, JPEG, WEBP, and TXT.
Delete an attachment
Open the attachment's menu and select delete.
Confirm in Delete attachment?
The attachment is permanently deleted.
Limits on customer uploads
The file types and sizes customers can upload are set on each File Upload question in the Request form Editor. See Collect files and screenshots.
Troubleshooting
Message | What to do |
Each file must be 25 MB or smaller. | Compress the file or share a smaller version. |
Maximum 10 files can be uploaded at a time. | Upload the rest in a second comment. |
Choose a PDF, PNG, JPG, JPEG, WEBP, or TXT file, then try again. |