Track changes with the activity timeline

The activity timeline is a complete, chronological history of a request. Use it to see what changed, when, and who changed it.

Find the timeline

Open a request and go to Internal notes and activity. The activity timeline lists events from oldest to newest.

What's recorded

The timeline records meaningful changes to a request, including:

• The request being created, and where it came from

• Status changes

• Severity changes

• Request type changes

• Team changes

• Assignee and primary follower changes

• Title changes

When a property changes, the timeline shows the previous value and the new value, for example "Status: In Review → In Progress".

Who sees it

Only your team. Customers never see the activity timeline.

History stays accurate

Each event shows names and values as they were when the change happened. If a team is renamed later, older events still show the name it had at the time.

Common uses

• Handoffs: see what happened before a request was assigned to you

• Customer questions: confirm when a request was closed or reopened

• Reviews: understand how long requests spent in each status

If the timeline doesn't load

If you see Activity timeline could not be loaded., refresh the page. The request's data is unaffected.