Question types reference

The Request form Editor offers six question types. Use this reference to choose the right type and configure it.

Settings every question has

Subject

The request's title. Every form has exactly one Subject question, and it's always required.

• Placeholder: up to 120 characters, for example "Briefly summarize your request"

• Maximum length: how many characters customers can enter

Text

Collects a written answer.

• Text type: Short text for a single line, or Long text for a paragraph

• Placeholder: up to 120 characters

• Minimum length and Maximum length: optional whole numbers. The minimum can't be greater than the maximum.

Use it for: descriptions, steps to reproduce, account names.

Number

Collects a numeric answer.

• Placeholder: an example number

• Minimum and Maximum: optional limits

Use it for: order numbers, number of affected users, quantities.

Selector

Lets customers choose from a list of options.

• Selection mode: Single select or Multi-select

• Choices: at least 2 and up to 50 options. Each option is up to 100 characters and must be unique.

• Minimum selections and Maximum selections: for multi-select only. They can't be more than the number of options.

Use it for: impact, product area, browser, plan.

Date Picker

Collects a date. Answers use the format YYYY-MM-DD.

Use it for: when an issue started, a deadline, an event date.

File Upload

Lets customers attach files.

• Allowed file types: choose at least one of PNG, JPG, JPEG, WEBP, MP4, MOV, PDF, and TXT

• Maximum file size: 1 to 25 MB per file

• Maximum file count: 1 to 10 files

Use it for: screenshots, screen recordings, invoices, log files.

The default attachment question allows PNG, JPG, JPEG, WEBP, PDF, and TXT files, up to 5 files of 10 MB each.

Changing a question's type

A question's answers are stored against it over time. If you need a different type, add a new question rather than repurposing an old one, and delete the old question. Existing requests keep their original answers.