Organize questions into pages

Question pages split a form into short steps. Customers see one page at a time, which makes longer forms feel manageable.

How question pages work

• Each question has a Question page number from 1 to 10.

• Questions with the same page number appear together.

• Customers move through pages in order, and can select Previous to go back.

• Customers can't continue until the required questions on the current page are complete.

Put questions on a page

1. Open Request form Editor and choose a request type.

2. Select a question.

3. Set its Question page.

The editor groups questions by page under Customer pages.

The contact step

Before your question pages, every customer completes a fixed contact step with their first name, last name, and email address. You don't need to add these questions yourself. See The contact step.

Recommended layouts

Short form (Feedback)

• Page 1: Subject, feedback

Standard form (Help)

• Page 1: Subject, what they're trying to do

• Page 2: Where they're stuck, what they've tried

• Page 3: Attachments

Detailed form (Bug report)

• Page 1: Subject, describe the issue

• Page 2: Expected behavior, steps to reproduce

• Page 3: Attachments, severity

Tips

• Keep pages short: two or three questions each.

• Group related questions so each page has one theme.

• Put optional questions last so customers who stop early have already given you the essentials.

• Preview the form with Customer preview after changing pages.